Services & Support | Molvfen

At Molvfen, we uphold the philosophy “Innovation Shapes Style, Technology Enriches Life.” We not only deliver high-quality haircare and smart home appliances, but also provide professional, timely, and comprehensive support for consumers, retailers, distributors, and brand partners.We believe that excellent service is an extension of product value, ensuring every client enjoys a smooth, convenient, and efficient experience through customer service, technical support, after-sales care, and partner guidance.

1️ Customer Care

· Multi-Channel Support: Phone, email, website chat, WeChat, WhatsApp

· AI & Human Service Integration: FAQs handled instantly by AI; complex issues resolved by expert staff

· Guides & Tutorials: Detailed manuals, operation videos, FAQs to help users quickly understand products

· Personalized Consultation: Tailored guidance for consumers, B2B clients, and OEM/ODM partners

2️ Technical Support

· Function & Performance Guidance: Smart temperature control, ionic technology, auto styling, wireless portability, and other modules

· OEM/ODM Development Consultation: Product structure optimization, functional feasibility assessment, materials & process advice

· Remote Technical Assistance: Support for software, firmware, and smart feature troubleshooting

· On-Site Support: Engineers can provide training or troubleshooting at partner locations

3️ After-Sales Service

· Warranty Policy: Clear product warranty by category

· Repair Service: Nationwide and international service networks for quick repairs

· Spare Parts Supply: Long-term availability of critical components

· Return & Exchange: Streamlined and transparent process

· Service Tracking System: Real-time tracking of all after-sales requests

Visual Elements: After-sales service center, spare parts warehouse, repair workflow illustrations

4️ Partner Support

· Market Training: Product knowledge,sales skills, marketing strategies

· Marketing Assets: High-quality product images, promotional copy, video materials, event templates

· Logistics & Inventory Management: Flexible procurement, mixed batch service, fast delivery

· Strategic Cooperation: Regional exclusivity, long-term partnership policies, coordinated market strategy

· Customization Support: Full guidance from product design to packaging for OEM/ODM partners

5️ Efficient Response

· Tiered Response System: Issues categorized by urgency to ensure priority handling

· Instant Multi-Channel Communication: Phone, email, WeChat/WhatsApp, website chat

· Rapid Trial Production & Replenishment: Quick initiation of small-batch trials or emergency restocking

· Continuous Improvement: Feedback-driven optimization of products, processes, and services

6️ Our Commitment

· Customer First: Prioritizing customer needs for seamless experiences

· Professional & Efficient: Fast, precise, and reliable service

· Continuous Optimization: Constantly improving service processes, technical capabilities, and after-sales performance

· Win-Win Collaboration: Helping partners achieve sustainable growth and long-term success

7️Contact Us

No matter if you are a consumer, retailer, distributor, or brand partner, Molvfen provides multiple channels for quick and efficient communication:

Phone: +86 13129509865/ 17610668500

Email: service@molvfen.com/ sales@molvfen.com

Address:Headquarters: Shenzhen, / Manufacturing Center: Dongguan